Technical Writer

PayEm is looking for a Technical Writer to join the team!
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PayEm is an innovative Fintech startup, backed by the top venture capitalist in Israel & the US. Our product disrupts organizational finance by providing the first SaaS for both Procurement & Finance teams.

The Content Writer is responsible for creating, improving, and maintaining content to achieve business goals under the Customer Success department.

The Content Writer will work closely with Customer Support & Success teams in order to build professional content internally and externally to our customers


Content Writer responsibilities are:

  • Work with Customer Support and Customer Success teams to create product knowledge for external and internal use: articles, documentation, etc. 
  • Proofread and edit the content produced by cross functional subject matter experts 
  • Maintain different knowledge tools our teams are using and ensure content is being updated and written on a daily basis: the Playbook, Knowledgebase, Help center, etc.
  • Independently gather and research information from different departments, develop, organize, document it to our knowledge tools.
  • Instruct Customer Support and Customer Success team on proper writing skills, structure and language. 

 

Content Writer requirements are:

  • Native English speaker
  • 3+ years experience in content writing / technical writing or product marketing role
  • Excellent verbal & written communication skills
  • Experience with common content & knowledge management systems 
  • Detail-oriented work style
  • Experience in the technology industry
  • Experience in the finance industry - an advantage

 


Apply Now
Full-Time
Tel-Aviv, Israel
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